1. Introduction
Looowa is an independent hotel comparison platform. We do not process bookings or payments directly.
Therefore, we do not handle cancellations or issue refunds. All reservations made through our platform
are processed by third-party providers such as hotel websites or travel booking partners.
2. Responsibility for Refunds
Any refund or cancellation request must be addressed directly to the hotel or booking provider
where your reservation was made. We recommend reviewing the terms and cancellation policy of the
provider before confirming your booking.
3. Support from Looowa
While we are not responsible for refund processing, our team is happy to assist you in contacting the appropriate provider
if you need help locating your reservation or understanding their refund policy.
For assistance, you can reach out to us at info@looowa.com.
4. Third-Party Policies
Each hotel or booking partner may have different terms related to cancellations,
no-shows, partial refunds, or date changes. Looowa cannot influence or override these policies.
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be reflected on this page
along with the effective modification date.
6. Contact
For any questions related to this Refund Policy or to request help contacting a provider, please email us at:
